Horus Music is committed to giving the best service and value to our customers. Please rest assured that all items sold on this site are to the highest quality and if that is not the case or something has gone wrong we will do everything possible to remedy that situation.
Digital Audio
If you have purchased a digital track and the download has not completed or you have not been able to receive that product, please send an email to
admin@horusmusic.co.uk letting us know the following:
1. Your Name
2. Your BT Click and Buy Reference Number.
3. Purchase Number / ID
4. What problems occurred?
We will send your email over to our technical support team who will deal with your query. We aim to have such queries resolved within 24 hours during the working week.
Ring Tones / Mobile Music Videos
Please refer to the following help page in the first instance if you are having difficulty downloading ring tones, wall papers or videos:
http://www.vidzonemobile.tv/mobile/Help.do Should you need further assistance, please contact Vidzone using the following address:
customerservice@vidzone.tv Please copy
admin@horusmusic.co.uk in to that email so that we can monitor problems and ensure the complaint has been dealt with.
Other Products
Please email
admin@horusmusic.co.uk stating the following:
1. Your Name
2. Product purchased
3. Purchase number / id.
4. What the nature of your complaint is.
It is our aim to have such complaints rectified within 14 days. In the first instance Horus Music will offer a no fuss exchange, but if the complaint cannot be rectified Horus Music will issue your full payment. Your statutory rights are not affected.
Horus Music may be contacted by phone: +44 (0)121 551 5559
Or by writing to:
Horus Music Limited
Branston Court
Branston Street
Birmingham,
B18 6BA
United Kingdom
